Privacy Policy

Last updated: May 20, 2025

At Madeira Concierge Service, we are committed to safeguarding your privacy and protecting your personal data. This policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Information We Collect

Personal Information
When you contact us or request a service, we may collect the following information:

  • Name

  • Email address

  • Phone number

  • Service preferences and details of your request

Usage Data
When you visit our website, we may collect non-personal data such as:

  • Pages visited and time spent on each page

  • Referring websites

  • Device type and browser

This is done via Google Analytics and Facebook Pixel, which help us improve user experience and tailor our services.

2. How We Use Your Data

We use the data we collect to:

  • Provide and manage our services, including scheduling and communication

  • Send service updates, newsletters, or promotional offers (you may opt out at any time)

  • Improve our website’s functionality and user experience

  • Understand user behavior through analytics tools

3. Tracking Technologies and Cookies

We use cookies and similar tracking technologies (including Google Analytics and Facebook Pixel) to:

  • Analyze website performance

  • Understand how users interact with our site

  • Optimize ads on platforms such as Facebook and Instagram

You can manage your cookie preferences or disable cookies in your browser settings at any time.

4. Sharing Your Information

We do not sell or resell your personal data.

We may share your information with trusted third-party service providers strictly for the purpose of:

  • Managing our website

  • Processing service requests

  • Running analytics and advertising campaigns (via Google and Facebook)

These providers are contractually bound to protect your data and act only on our instructions.

5. Data Security

We apply appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, misuse, or disclosure.

6. Your Rights

Under applicable data protection laws (such as the GDPR), you have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Request deletion of your data

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us directly.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or service changes. The latest version will always be available on this page, with the "Last updated" date clearly shown.

8. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

Email: vanessa@madeirafriends.org